“On my iPhone 5, trying to do a backup to the iCloud. I've already backed my iPhone up to my iTunes on my laptop, but my iPhone won't back up to the iCloud and I have enough storage, which I just bought (10 GB + the free 5GB = 15 GB of iCloud storage for $20/year). All it does is freeze at "Estimating time remaining..." then it says "the backup could not be completed" after about 10-15 minutes.”
Ordinarily, iCloud could backup your iOS device automatically. If you have signed up to iCloud, your iPhone, iPad or iPod Touch is supposed to complete and iCloud backup when connected to Wi-Fi. Or you can manually complete iCloud backups at any time in your Settings. Unfortunately, sometimes it doesn’t all go to plan and you see the message “The last backup could not be completed.” This article will show you a solution to this iCloud backup problem.
Check iCloud Storage
Once you come up with the problem that can’t backup to iCloud, the first thing you need to do is check iCloud storage. If your iPhone storage exceed the iCloud storage, you won’t back anything up. If there is enough storage space to back up your iPhone or iPad to iCloud, it would be a issue that can’t backup to iCloud. Below we list some tips and solutions for the trouble.
How to Fix iCloud Backup Problem
Select Apps You Need to Backup
Make sure that you are only choose these data you really need to backup. Go to Settings> iCloud
, choose these apps you need and deselect apps that you don’t need to backup.
Reboot iDevice and Try Again
Before trying anything else, the easiest and most reliable troubleshooting method is simply forcibly rebooting the iOS device and trying to backup to iCloud again when it boots back again.
Hold down the Home button and Power button simultaneously until you see the Apple logo signifying the reboot has occurred, then let it boot up again as usual, be sure the iOS device is joined to a Wi-Fi network when it boots back up. Return to Settings > iCloud > Backup
and try “Back Up Now”.
Delete Old iCloud Backup
Delete old iCloud backup would be a good way to solve the problem. Before you delete old iCloud backup, you need to backup your device to iTunes first. Connect the iPhone/iPad to a computer with iTunes and backup locally to that computer. When the iTunes backup is finished, back on the iOS device Settings> iCloud> Storage> Manage Storage
to locate the old iCloud backup and delete it from iCloud.
Backup to iTunes Instead
Creating an iTunes backup of iPhone or iPad will help you copy of your device’s data on your computer or Mac which makes it easy to control. This backup can be restored back to your iOS devices at any point. Open iTunes on your computer and connect your device to the computer. Then click on the device icon on the top left, select “This Computer” and click on “Back Up Now”.
Backup Without iCloud or iTunes
You can backup your iPhone or iPad’s internal database without iCloud or iTunes. By using a third party software such as iRefone
, you can create a backup of the data on your device.
Here’s how to create an iPhone backup using iRefone:
1.Donwload iRefone to your PC
2.Connect your device with computer, click on “Start”
3.Click on the “Recover All” button
4.Export data to your computer
or iRefone for Mac
acts as an insurance policy for your iPhone data. As well as creating iPhone and iPad backups, the software is able to recover deleted messages, contacts, WhatsApp history and more. Deleted data from your device is found during a scan of the database. The software is able to make a copy of your iPhone or iPad database and display data on your PC (including photos and videos).