The iPhone Visual Voicemail feature gathers voicemails as audio files on the iphone, found within the Voicemail tab of the Phone app. When you want to play a voicemail, you simply tap on one of the voicemail messages in Phone app. However, some people may suffer from the issue that Voicemail not playing on iPhone. In this article we will explain why Voicemail not playing on iPhone.
Part 1: Reasons of Voicemail Not Playing on iPhone
Actually, there are many reasons why can't you listen to your voicemail and getting through all the reasons is the first step to fix iPhone voicemail not playing.
1. Voicemail Not Loading on iPhone
The voicemail you play in the Phone app on iPhone 6/7/8/X is also called Visual Voicemail, which is downloaded from carrier in the form of little audio files, just like Music files in Music app. If voicemail not loading on iPhone because of bad Internet connection, it is for sure that you can't listen to voicemail.
2. Phone App Not Working Properly
Sometimes the software of your iPhone would crash in the background, this may lead Phone app to malfunction, causing voicemail not working issues.
3. Security Precaution
Some carriers require you to reset the voicemail password as a security precaution. If you don't change password as required, it is possible that your voicemail won't play.
4. Incorrect Voicemail Settings
It may sound easy to set voicemails and get it to work, but many people just didn't set it up right. Mistaken settings would surely cause iPhone voicemail not working.
Part 2: How to Fix Voicemail Not Playing on iPhone
1. Restart Your iPhone
Nearly all small bugs and software problems can be fixed by a simple restarting, and this would definitely work for issues of iPhone voicemail not playing due to malfunction of Phone app.
To restart your app, please hold Home button and Power button or Home button and Volume Down button simultaneously for more than 10 seconds, don't release the two button until you see the Apple logo.
2. Check for Carrier Settings Updates
Your carrier usually updates the carrier network and related settings to improve cellular network connectivity and performance or add support for features. And you may fail to play your voicemails if you didn’t update your carrier settings in iOS 10 or iOS 11. If you dismissed the pop-up message of carrier settings updates, you can manually install carrier settings updates. Below are detailed steps to check for settings updates.
Step 1. Connect your iPhone to a Wi-Fi or cellular network.
Step 2. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
3. Ensure Your Voice Mailbox is Set up Properly
As mentioned above, can dial your phone number from your iPhone and then follow the prompt to verify if your voice mailbox is set up properly.
4. Make Sure You Have A Good Cellular Network Connection
iPhone voicemail not working issue may happen when you are in bad or non-existent network situations. You can make an outgoing call to have a check whether your cellular network connection is all right.
5. Reset Your Network Settings
To reset your network settings, go to Settings > General > Reset > Reset Network Settings. Please bear in mind that all the saved Wi-Fi passwords will be deleted after network settings reset and you will have to re-add them.
6.Reset Your Voicemail Password
By default, you don’t need to enter your password when checking your voicemail from your device. But sometimes, you may be asked for your voicemail password for the security of your account. If you can't listen to voicemail on your iPhone because you forget your voicemail password, contact your wireless carrier to reset your password.
7. Contact Your Carrier
If none of the above solutions works, you should contact your carrier to ensure your iPhone is properly configured with the voicemail feature on your plan.