“Can someone please help me? I updated my iPhone 6 and it did all it needed to then it told me to connect to iTunes using my laptop, which I have done, Nothing is working I can’t turn my iPhone on it still shows connect to iTunes. My iPhone won’t restore......PLEASE HELP ME.”
There are many situations may occur that make iPhone won’t restore when you try to restore it. Some people may get a message saying “An unknown error occurred”, while some cannot find an iPhone icon on iTunes interface. In this article, you will be introduced to different situations in which this error may occur and find out ways on how to solve the restoring issue depending on the case.
1. iPhone Won’t Restore after Update
You updated your phone as one would, agreed to the terms and conditions and asked the phone to connect to iTunes. But for some reason, the phone will not be recognized and continue asking you to connect to iTunes. This means that the iPhone won’t restore from iTunes.
This pesky little error happens when iTunes doesn’t recognize your iPhone for some reason. This can happen if the version of iTunes you’re using is outdated or a anti-virus software is interfering with iTunes’ capabilities to check for connected devices. No need to worry though. Fixing this issue is as easy as ABC.
1. Update your iTunes to the latest version (Even if you don’t use it for anything else).
2. Close out any anti-virus you might be running. Trust me, your iPhone won’t give you a virus. (Remember to turn it back on again though)
3. Start your iPhone in Recovery Mode. You might be asking what this ‘Recovery Mode’ is. It’s just a way for iTunes to recognize your phone a bit better. Reaching the recovery mode is easy.
-Power down the iPhone
-Plug it via USB to your computer and hold down the home button while powering it on.
-This should bring up a ‘connect to iTunes’ screen from where you should be able to restore your iPhone normally.
2. Unknown Error Occurred
Such a situation can happen if you are trying to use iTunes and sync your phone. iTunes will tell you that you need to restore your phone and have it run in recovery mode. The process shall commence naturally as it will and a loading bar will appear. After the loading bar screen, you will get a message saying that an "unknown error occurred"(like error 21
, error 9006 or error 3014) and you will never get past the recovery stage.
Have your PC do a reboot then reconnect all your USB devices to USB ports different from where they were connected before. Get a different USB cable to connect your iPhone to your PC. Disable all anti-virus software that you may be using then begin the restoration process for your phone. Try using a different computer if this doesn't work.
3. iCloud Restore Won’t Finish
Everything seems to have worked after restoring iPhone from iCloud. However, it still tells that it's not finished the restoring under Settings> iCloud> Storage & Backup. The message said 'This iPhone is currently being restored and will automatically back up when it is done’.
Although the iCloud backup feature is already well-established and widely used in the community of iPhone users, it isn't guaranteed that all your data will be perfectly restored. One such problem is this feature's known failure to complete the restoration process at times, thus resulting in incomplete restorations. Should you experience this, ensure that your Wi-Fi connection is stable and your phone is properly connected to a power source then try restoring your data again.
4. iPhone Won’t Restore After Jailbreak
Try to restore a jailbroken iPhone with iTunes, only to get the message 'this device isn't eligible for the requested build.
If your iPhone is jailbroken, below is how to fix iPhone won’t restore after jailbreak.
1.Put iPhone into DFU mode
-Hold down the Power button and Home button simultaneously for 10 seconds.
-Go of the power button, while still holding down the home button
-Hold the home button for another 10 seconds and you have successfully opened DFU mode.
2.In iTunes Summary window, click the Restore iPhone option.
3.When the restore is finished, instead of restoring from a backup file, you're supposed to set your iPhone as a new device if you want to play it safe.