Once you connect your iOS device to computer, and iRefone
cannot recognize your device, it is suggested to check if your Apple Mobile Device service is started. Below are steps of how to check and start the Apple Mobile Device service.
1.Press “Windows” and “F” keys on your keyboard, or click on the “Windows” button on left-bottom of your desktop to launch search bar.
2.Type in “Services” in search bar and click Services in Programs section.
3.Find Apple Mobile Device and check if its status is “Started”.
4.If it’s not started, you can right-click on it and start the service in popup menu.
5.If you are not able to start the service and found the Startup Type is set to “Disabled”, please click “Properties” on the menu.
In the popup Apple Mobile Device Properties window, you can choose “Automatic” in Startup type menu >> Click “Apply” >> Click “Start” when the start button is available. And then you will find Apple Mobile Device service started.
6.Re-plugin your iOS device to the PC and check if it’s recognizable with iRefone.
If it still does not work, you may still try solutions below.
1. Restart iRefone.
2. Try another USB port or change to another USB cable.
3. Make sure iTunes is installed and works properly.