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Refund Policy

iRefone provides free trial version for you by “try-before-purchase” principle. By using the trial version, you can make sure that the programs are compatible with your computer system and you are satisfied with them before purchasing the retail versions.

Unaccepted Case:

* You changed your mind after purchasing the product. The product could not work well by your improper operations.
* You claimed that you purchased the “Wrong” product and had already purchased product from other companies.
* When you request a refund, you never provided any detailed information to assist our support team to locate the problem.
* You did not receive the registration information but did not contact our support team and provided your information like order number and registered e-mal.
* You purchased the products from our affiliate’s websites and found that the products could not satisfy you due to the incorrect descriptions and advertisement on their websites.
* You stated that you had uninstalled the products with no future use.
* You claimed the features and functions of the products but we never advertised on our website.

Warning: All the descriptions concerning the features and functions of our products are subject to the introductions on our product pages.

Accepted Cases:

The products have fatal technique problems and can not fix it in an acceptable period of time or provide a temporary solution. Duplicate orders, which was caused by the third party platform.

We will refund the purchase price of the product after the further cooperation from you about the problem and the request is approved.

Here are some of the questions relating refund policy on getting money back:

I am not satisfied with your product, I want to get my payment refund.

We guarantee you the money back with the purchase price of the product you mentioned, if the product meets the refund policy.
Please contact our technical support about the issue you encounter in detail, and we will offer the best solution according to the condition.

How long does it take to get the refund on my credit card statement?

The refund will appear on your credit card statement in 10 to 15 business days, if you refund request is approved.
Please contact your credit card company about the statement posting, if you can not find the statement on your credit card after 15 business days.